Stuut Insights

Playbooks: One Place to Teach Stuut How to Run Your AR

Ben Winter

COO

May 20, 2026

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One place to teach the agent your business

Playbooks is a single surface where you define everything the agent needs to know about how your AR operation runs. It combines your business knowledge and your collection strategy into one place: your payment terms by customer segment, what your reason codes actually mean, who to escalate to and when, how your outreach cadence should work, and the policies that govern how exceptions get handled. Everything the agent needs to make good decisions, in one surface instead of scattered across settings pages and uploaded documents.

The agent doesn't just follow the Playbook. It learns from what's working and suggests updates. If a customer consistently pays on day 45 despite net-30 terms the agent surfaces the pattern and proposes a Playbook edit for your team to approve.

You stay in control. The agent gets smarter.

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Ben Winter

COO

Ben brings over a decade of go-to-market and operations expertise to building AR automation that actually works. He was VP Marketing at Fairmarkit (where he met Tarek) and GTM executive at Waldo before co-founding Stuut. He focuses on operations, product, and marketing—ensuring the platform integrates seamlessly with existing ERP systems and delivers results in days rather than months.

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