Case Study
Zoominfo
Over $21.2M collected and time to first touch cut by more than 90%
ZoomInfo, a leading go-to-market intelligence platform serving thousands of B2B companies, had already built a mature collections operation on HighRadius and third-party collection agencies. Stuut took a different approach — acting as an AI coworker that executed the repetitive collections work itself, giving ZoomInfo a new way to operate without replacing its existing technology stack.
Proven Results That Matter
A mature operation with room to run leaner
ZoomInfo, a leading go-to-market intelligence platform serving thousands of B2B companies, had already built a mature collections operation on HighRadius and third-party collection agencies. Even with those tools in place, much of the work still fell to people. Collectors spent their days making outbound calls, sending repetitive emails, preparing accounts for agency placement, and prioritizing customers by hand.
The AI tools Alyssa Johnson evaluated across the market mostly layered onto those legacy workflows rather than taking on the work. Stuut took a different approach. It acted as an AI coworker that executed the repetitive collections work itself, giving ZoomInfo a new way to operate without replacing its existing technology stack.
25% ROI in 30 days, and a leaner team to show for it
The results came quickly. Within the first 30 days, ZoomInfo had recovered roughly 25% of its annual investment in Stuut by reducing its reliance on third-party collection agencies. Today first outreach on a past-due account happens far sooner, cutting time to first touch by more than 90% and contributing to over $21.2 million in collections on the invoices Stuut has worked.
As part of a broader AR transformation, the collections team moved from 43 to 33 employees through natural attrition and chose not to backfill those roles as automation expanded, with Stuut among the enabling technologies behind the added capacity. That freed collectors to focus on complex payment resolutions, improve the customer experience, and build more flexible payment options for SMB customers.
On the strength of those results, ZoomInfo signed a multi-year renewal and began rolling Stuut into its mid-market and enterprise collections operations.
“Evaluating Stuut reinforced for me how differently we need to think about AR technology. We didn’t need another system to help our team manage collections. We needed technology that could actually execute the work.”
ZoomInfo at a glance
Industry
Go-to-market intelligence (B2B SaaS)
Existing stack
HighRadius + third-party agencies
AR team
43 → 33, natural attrition
Accounts worked
2,550 since launch
Time to live
5 weeks, cash posting day 2
Reporting period
July 2025 – July 2026
The challenge
What Stuut does
The results
- DSO improved from 51 to 40 days, with Stuut a key contributor to combined AR initiatives
- $21.2M collected on the accounts Stuut worked (July 2025 – July 2026)
- Time to first touch on past-due accounts cut by more than 90%
- Expanded from collections into disputes, signed a multi-year renewal
