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Get a personalized demo of Stuut and see how it can help with AR automation.
Playbooks is a single surface where you define everything the agent needs to know about how your AR operation runs. It combines your business knowledge and your collection strategy into one place: your payment terms by customer segment, what your reason codes actually mean, who to escalate to and when, how your outreach cadence should work, and the policies that govern how exceptions get handled. Everything the agent needs to make good decisions, in one surface instead of scattered across settings pages and uploaded documents.
The agent doesn't just follow the Playbook. It learns from what's working and suggests updates. If a customer consistently pays on day 45 despite net-30 terms the agent surfaces the pattern and proposes a Playbook edit for your team to approve.
You stay in control. The agent gets smarter.
The biggest barrier to trusting an AI agent isn't capability. It's visibility. If you can't see what the agent "knows," you end up babysitting the technology instead of setting strategy. Playbooks makes every agent action traceable. When you want the agent to act differently than it has in the past, you're one click away from updating the Playbook.
It also changes onboarding. Instead of configuring 15 different screens, you build your Playbook. For existing customers, we're generating a starting Playbook from your email data and collection history. Send us your SOP and we'll layer that in too.
We're starting with Collections and expanding across Cash Application, Disputes, Deductions, and Credit. Each module gets its own section, but the agent carries context across all of them. That's the power of one agent with shared memory across everything it does.
If you're a Stuut customer, reach out to your account team to turn Playbooks on. If you're not yet working with us, this is a good reason to start a conversation.
