Overview
After rapidly expanding through acquisitions, Bishop Lifting, a leading crane and rigging equipment provider with 45 branches across the US and Canada, turned its focus to consolidating financial systems. With staff handling up to 1,000 invoices daily across 5,000 active accounts, collections processes were often unoptimized due to the sheer volume and lack of a systematic approach. Extended DSO and inconsistent customer experiences across locations underscored the need for a unified solution. Bishop Lifting sought a tool that could standardize processes across all branches while efficiently automating high-volume operations.
Within just six weeks, Stuut went live, immediately automating invoice delivery within an hour of creation. Its AI agents now handle 91% of outbound communications and respond to customer inquiries in under two minutes. Over seven months, the system reduced overdue receivables by 35% and a two-day improvement in Days Sales Outstanding (DSO), unlocking millions in working capital benefits while enabling the team to manage 50% more accounts per employee.
Key Metrics
- 6 Weeks Go-Live Time
- 91% Outbound Communications Automated
- 35% Reduction in Overdue Receivables
- 2 Days Sales Outstanding (DSO) Improvement
- $3M Working Capital Benefit
- Ability for employees to handle 50% more accounts2 Minute Average Response Time to Customer InquiresNext Module Cash Application Coming Online
