Overview
CharterUp, a bus booking platform that lets customers book a charter bus within 60 seconds, scaled from $15M to $250M in revenue over six years with explosive growth from just a few employees to a staff of 300+. With 6,000 monthly trips across weddings, school events, and government contracts, their manual AR processes couldn't keep pace with their rapid growth. Collections required constant manual touchpoints with extensive managerial oversight to ensure follow-through, consuming on average 150 hours monthly while cash flow suffered from delayed payments.
CharterUp implemented Stuut and went live within 2 days with immediate automation across their complex billing scenarios. AI agents handle ~750 accounts monthly with up to 8 automated touchpoints per invoice (emails, automated messages, voicemails, etc.), achieving 60% response rates while automatically identifying proper billing contacts across different organizational structures. This delivered $3.4M in automated collections year-to-date, a 20% collection rate increase, and 10 day DSO reduction, freeing up massive working capital for money market investments and external business opportunities.
Key Metrics
- 2 Day Go-Live Time
- 3,800 Automated Touchpoints YTD
- $3.4M Automated Collections YTD
- 60% Response Rate
- ~150 Hours Monthly Time Savings
- 10 Days Sales Outstanding (DSO) Reduction
- ~750 Accounts Handled Monthly
