A familiar problem hiding in plain sight

Action Elevator, a PE-backed elevator services business, had the long tail problem. Its largest customers made up about 70% of revenue and got most of the attention after a big acquisition pulled the team in many directions.

Meanwhile smaller monthly accounts began to pile up in the 60+ and 90+ day buckets. The tail was simply hard to manage manually — chasing $300-a-month customers by hand was never going to be economical, even as those overdue balances grew and cash got stuck.

What four months of consistent outreach found

Over roughly four months after going live, Stuut took over outreach on the long tail and helped collect $4.3M across Stuut-touched invoices — 75% of email outreach handled by the agent, 4,413 emails sent and 1,822 calls made.

It also surfaced issues traditional processes missed, including a batch of invoices silently lost to spam filters. Those invoices were not disputed or delinquent. Nobody had ever seen them.

"Stuut is the right solution for the work that was being overlooked, especially concerning all the smaller customers. It's helped us collect faster, improved our working capital, and freed the team from manually chasing low-value AR."

Andrew Ross, Interim CFO, Action Elevator

Why the tail is worth the effort

As the interim CFO put it: "If Stuut can help us collect those 30 days faster, that's an extra half a million to a million dollars in the bank per month we're collecting interest on instead of paying debt on."

That structural shift mattered most. Overdue AR that had been such a challenge to handle manually became consistently worked, turning the long tail of invoices into predictable working capital.