A company assembled from other companies

Bishop Lifting supplies the crane and rigging equipment that holds up construction, energy, and heavy industry across the US and Canada. It grew the way industrial suppliers usually grow: by buying the companies next door, then the ones a state over, until the map showed 45 branches.

Each acquisition brought customers, inventory, and staff. It also brought a way of doing things. Nobody sets out to run 45 different collections processes, but that is what a decade of acquisitions quietly produces.

A thousand invoices a day, and no shared way to chase them

At full volume, staff were handling up to 1,000 invoices a day across roughly 5,000 active accounts. At that scale the work stops being decisions and starts being throughput — and throughput is exactly where an inconsistent process leaks.

Extended DSO followed, along with inconsistent customer experiences across locations: the same national customer could get three different treatments depending on which branch had shipped the order. Bishop Lifting needed a tool that could standardise process across all branches while automating high-volume operations.

Live in six weeks, and the clock starts earlier

Stuut went live in six weeks. From day one it took over invoice delivery, sending every invoice within an hour of creation instead of waiting on a batch run. That single change moved the start of the clock earlier on every account in the book.

Its AI agents now handle 91% of outbound communications and respond to customer inquiries in under two minutes. Most of what slows a payment is a small unanswered question about a PO number or a delivery date — that gap closed from hours to minutes.

Seven months later

Over seven months the system reduced overdue receivables by 35% and improved Days Sales Outstanding by two days, unlocking $3M in working capital benefits.

The quieter result is coverage: the team can now manage 50% more accounts per employee, without the branch-by-branch variation that made the number unpredictable. Cash Application is live as the next phase of expansion.