Action Elevator

Action Elevator, a PE-backed elevator services business, had a familiar problem hiding in plain sight: the long tail. While the largest customers made up about 70% of revenue and got most of the attention after a big acquisition pulled the team in many directions, smaller monthly accounts began to pile up in the 60+ and 90+ day buckets. The long tail was simply hard to manage manually, and chasing $300-a-month customers by hand was never going to be economical, even as those overdue balances grew and cash got stuck.

Over roughly four months after going live, Stuut took over outreach on that long tail and helped collect $4.3M across Stuut-touched invoices, while surfacing issues traditional processes missed, like invoices trapped in spam filters. As the interim CFO put it, "If Stuut can help us collect those 30 days faster, that's an extra half a million to a million dollars in the bank per month we're collecting interest on instead of paying debt on." That structural shift mattered most: overdue AR that had been such a challenge to handle manually became consistently worked, turning the long tail of invoices into predictable working capital.

Stuut is the right solution for the work that was being overlooked, especially concerning all the smaller customers. It’s helped us collect faster, improved our working capital, and freed the team from manually chasing low-value AR.
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- Andrew Ross, Interim CFO

• $500K–$1M per month in working capital freed by collecting the tail 30 days faster
• $4.3M collected on Stuut-touched invoices in 4 months
• 75% of email outreach Stuut-handled
• 4,413 outbound emails sent by Stuut
• 1,822 calls made by Stuut
• Spam-filter failsafe surfaced a batch of invoices silently lost to spam
• Hundreds of sub-$300/month accounts now worked consistently
• Live in 3 weeks